Frequently asked questions

Book in the Tracer Golf app (iPhone and Android) or on a computer at book.tracergolf.ca.

First time? Create an account and set a password. We email you a verification code, so check your spam folder if it doesn't arrive.

Download the app · How It Works

Per bay. Up to 4 people can share a bay at no extra charge.

Up to 4 people per bay.

Up to 30 days ahead.

Yes. If a bay is open, you can book it, even minutes before you arrive.

You can book as little as 15 minutes. It's a handy warm-up before heading to a course with no range.

Yes, as long as the next slot is open. Use Extend My Booking in the app, or make a new booking. The simulator won't shut down or reset your data.

The calendar doesn't update in real time. On your phone, pull down to refresh. On a computer, refresh the page (F5).

Yes. Everyone who didn't make the booking must complete the guest registration form before entering any Tracer Golf location.

Yes, kids are welcome.

No. Your name never appears on a public schedule.

Not at the moment. You'll need to create a new account with the new email address.

From $18/hr and even less in the summer. You pay per bay, per hour, and up to 4 people can share a bay. Rates vary by season, location and bay type (Regular, Premium or Pro). See Rates & Locations for current prices.

No. There are no memberships, packages or commitments. You pay for each session when you book.

When you book.

Visa, Mastercard and American Express. You can also use a Tracer Golf eGift Card.

Yes. Card details go straight to our payment processor, Stripe, and never pass through our servers. Stripe is a Level 1 PCI Service Provider (the highest security standard in card payments), and all card numbers are encrypted.

Our head office is in North York. Some banks add that city name to the charge. It has nothing to do with the location you booked.

When you enter your card details, there's a postal code field just to the right of the CVV. Fill that in and try again.

In the Tracer Golf app, go to Account → Manage Payment Info to add or remove a card.

Yes, up to 3 hours before your start time. In the app, open Booking Details → More Options.

Read the full cancellation policy · Learn: how to cancel or reschedule

Yes. If you cancel within the cancellation window, you get a full refund. If a simulator fault cuts your session short, contact us and we'll make it right.

Use the Smart Door Key in the Tracer Golf app. It works from 15 minutes before your start time until 15 minutes after your end time. You need a booking to enter.

Watch: how to get in

We're open 24 hours a day, 365 days a year.

Technical support is available every day from 8 a.m. to 9 p.m. In your bay, use the intercom/phone beside the monitor. For general questions, call 647-812-8240 to reach Sara, our virtual information agent.

Wait 10 seconds and try again.

Yes. Connect to our free Wi-Fi first (the network name and password are posted at the door), then open the Smart Door Key in the app.

Yes. You can leave and come back as often as you like during your booking. Just bring your phone, because you need the Smart Door Key to get back in.

You have 15 minutes after your session ends. After that, book another session or contact us during support hours.

Yes. Items we find are kept at the back of each facility. Let us know when you plan to come by and we'll open the door for you.

We have self-serve locations across the GTA:

• Toronto North: 150 Lesmill Rd (401 & Leslie)
• Toronto West: 501 Alliance Ave
• Beaches: 2120 Queen St E (Queen & Hammersmith)
• Scarborough: 1225 Kennedy Rd, Unit C
• Mississauga: 5980 McLaughlin Rd, Unit 2A
• Oakville: 212 Wyecroft Rd, Units 21 & 22
• Pickering: 1698 Bayly St, Unit 5
• Whitby: 340 Taunton Rd E, Unit B4
• Newmarket: 16655 Yonge St, Unit 5

See Rates & Locations for maps, bay layouts and prices.

On the left side of the building, down the alley, near the back.

Yes, if they're clean and won't damage the mats. Metal spikes are not allowed.

Light food and non-alcoholic drinks are fine. Alcohol is not allowed. Please leave the bay as clean as you found it.

Sorry, pets aren't allowed at any Tracer Golf location, even small or hypoallergenic ones.

Yes, free Wi-Fi at every location. The network name and password are posted at the door and in each bay.

Yes, please do. Tell us where you'd like a Tracer Golf on our expansion page. Requests help us decide where to open next.

Regular and Premium bays use Impact Vision. Pro bays use TrackMan iO.

Regular: Impact Vision simulator and software, plus a phone holder for filming yourself.
Premium: everything in Regular, plus the Swing Vision camera system, which records your swing from two angles (down-the-line and face-on) for instant replay.
Pro: TrackMan iO launch monitor and software.

Yes, at no extra charge. Impact Vision has over 50 courses and TrackMan has over 250.

Budget 45 minutes to an hour per person. To speed things up:

• Have the next player ready while the current player hits.
• Increase the putting concede distance.
• Take fewer practice swings.
• Play from a shorter tee box.

No. Please bring your own clubs.

Yes. Every bay has premium range balls and rubber tees in 3 heights. You're welcome to use your own balls, but please no Sharpie marks, because they damage the screen.

Yes. Most bays work for both left- and right-handed players, and each location page shows which bays are which. In the software, select Left in the driving range and again before you start a game.

Not at the moment. You can view a summary of your shots in the driving range, and we've asked the manufacturer to add an export option.

Yes. Watch our quick-start tutorials before your first visit to get more time hitting balls.

Check these three things first:

1. Ball placement: place the ball inside the hitting zone shown on the sign under the monitor. If shots off the mat aren't reading, try about 6 inches left or right of the tee.
   
2. Club selection: select Driver to hit off the tee, or any other club to hit off the mat.
   
3. Hand setting: make sure left- or right-handed is set correctly.
   

Still not working? Restart the computer, or use the intercom beside the monitor during support hours (8 a.m. – 9 p.m.). If the sensor is faulty, book another bay if one is free and contact us for a refund.

Watch the quick-start tutorials

The three most common causes are:

• Waggle: set the club behind the ball and pause before you swing. The longer the pause, the better. TrackMan iO's camera light switches on with club movement and times out after a few seconds, so a long waggle can make it miss your swing.
• Ball colour: use white balls only.
• Club head colour: white club heads can cause misreads.

Press Alt + F4 and restart the computer. For on-and-off problems, exit the software and reboot.

Turn the monitor's power button on and wait a few seconds. If it's still black, contact us and we'll get it fixed.

Open the Menu and turn on Swing Vision. After each shot, click the video icon in the bottom-right corner of the screen to replay it. Use the Left/Right button on the switcher at the bay computer so the cameras match your stance.

You can change the tee box from the game settings menu.

Exit the game or range and keep clicking Back until you reach the logo screen. That resets everything to default.

Sorry about that. We restock regularly, but sometimes players move them between bays. Ask a neighbouring bay for a spare, or use your own balls. Thanks to the ball return, 1 or 2 balls is usually enough.

Try these in order: update the app, reinstall it, or book in a web browser at book.tracergolf.ca. Make sure you're logged in. Still stuck? Contact us and we'll help.

Yes. Buy a Tracer Golf eGift Card.

Enter the code at checkout when you book in the Tracer Golf app.